Product Characteristics

​

The total height of each Lombardo Handpan is approximately 27 cm, with a diameter of 55 cm, and the weight ranges between 4.2 and 4.7 kg. These values may slightly vary from one instrument to another, as each Lombardo Handpan is a unique handcrafted piece.

​

We guarantee that each Lombardo Handpan is handcrafted by the Italian maestro Loris Lombardo, with the support of his collaborators. We are not resellers, but direct producers of handpans.
All Lombardo Handpans feature unique aesthetic characteristics (color, shades, tuning marks, etc.) that reflect the authenticity and craftsmanship of the process. Such variations should not be interpreted as defects or anomalies.

​

Each Lombardo Handpan is equipped with a sticker logo on the upper dome. Additionally, all instruments carry a serial number, the year of creation, and the builder’s signature, M° Loris Lombardo, engraved on the lower dome. The placement of these elements may vary from model to model. If you wish to exclude these elements from your instrument, you must communicate this when placing your order.

​

We use a selection of metals in the creation of our Lombardo Handpans. The exact composition of the metals used is considered a company secret and cannot be disclosed.

Lombardo Handpans are not painted; the color is derived from various construction processes, including heat and chemical treatments.

​

In some cases, the builder, M° Loris Lombardo, reserves the right to choose the most suitable metal to ensure the optimal realization of a scale. For example, if a customer orders a specific scale in stainless steel, but M° Loris Lombardo decides during the construction process to use a different type of metal to achieve better sound quality, this modification will be accepted by the customer. Please note that changing the metal may result in a change in the instrument's final color, but all decisions aim to ensure the best possible sound for the chosen scale.

​

The product photos displayed on www.lombardohandpan.com represent the real appearance of our instruments but are intended as representative images and may not fully reflect the variability in colors and finishes.

​

Information about precautions and maintenance of the instruments is available on our website under the “Maintenance” section. It is the responsibility of each buyer to ensure the protection of their instrument by following the guidelines provided by Lombardo Handpan.

Any defects in the instrument due to poor maintenance, improper use, or unauthorized modification are not attributable to Lombardo Handpan.

​

Accuracy of Intonation
All our handpans are tuned with the highest precision, with intonation perfectly centered at 0, according to the guidelines of the most reliable professional electroacoustic tuners. However, in the musical context of any instrument, a variation of ±5 cents is considered normal and falls within the standard of a properly tuned note. Our instruments are crafted to maintain tuning at 0, but these parameters may undergo slight variations depending on temperature and environmental conditions. This slight fluctuation is due to the natural resonance of the metal and the instrument's sensitivity to external factors such as temperature and humidity.

​

Customizations

ENGRAVING:

We offer a personalized engraving service on Lombardo Handpans. The designs are hand-drawn by our expert engraver, using a high-quality manual engraver.

We invite customers to provide an exact design for their engraving. It is essential to specify the desired position of the engraving, choosing between the upper and lower domes. In the absence of precise indications, we reserve the right to position the engraving as we deem most appropriate.

If the customer does not provide a specific design, we will create a schematic draft of the design. Subsequently, the design will be created by our engraver. Please note that complaints or refund requests will not be accepted if the final design does not meet the customer’s expectations, as no precise design was provided.

​

Once the final draft is approved by the customer, no further changes can be made, and the service will not be refundable. Payment for the engraving service can be made via our website or bank transfer.

Prices for the engraving service start at €50 net and may vary depending on the complexity of the project.

 

SCALES
Lombardo Handpan offers instruments made in a variety of scales, with ample customization possibilities. Any requests to modify an existing product may result in an increase or decrease in the purchase price. Therefore, it is recommended to agree on these customizations via email at lombardohandpan@gmail.com, indicating "Quote Request" in the email subject line.

 

FINISH
The "vortex effect" finish customization option is available for Lombardo Handpans. This exclusive finish gives each instrument a unique and fascinating appearance, creating a captivating interplay of light and shadow that enhances the handcrafted lines of the handpan. Requesting this customization incurs an additional cost of €100 net and must be made at the time of booking to ensure this particular finish is integrated into the production process.

 

Pricing and Payment
All prices listed on the website www.lombardohandpan.com are expressed in Euros (€).
The purchase prices are total and include VAT, where applicable.

The final price visible to the customer may vary from country to country, as taxes change depending on the destination nation (OSS system). The total amount due will be calculated automatically during checkout.

​

The prices of the handpans include the instrument, maintenance oil, and a warranty certificate but do not include transport costs or extra services. The final amount, including delivery, will be calculated during the checkout phase.

​

For the purchase of a handpan on a waiting list, a deposit is required, ranging from €200 to €500. This deposit serves as a purchase guarantee and protection for both parties and is therefore non-refundable.

The instrument will only be shipped after receiving the total purchase amount.
Delivery times for waiting list instruments may vary between 3 and 7 months. Instruments available for immediate delivery are generally shipped within 1 to 3 weeks.

 

Payment Methods
We accept the following payment methods:

• Online payment by credit/debit card

• Bank transfer

• In-person card reader

• PayPal

• Google Pay

​

Bank Details:

Receiving payments from all over the world, we rely on the Revolut multi-currency bank, regulated in Europe by the European Central Bank in Bucharest:

• Beneficiary: LOMBARDO HANDPAN INSTRUMENTS SRL

• IBAN: RO89 REVO 0000 3420 0814 8297

• BIC: REVOROBB

• Bank: Revolut Bank UAB Vilnius Sucursala Bucuresti

• Bank Address: Bulevardul Ion Mihalache Nr. 15-17, MINDSPACE VICTORIEI, TOWERCENTER INTERNATIONAL, BIROU111, Etaj 1, Sector 1, 011171, Bucharest, Romania

• Beneficiary Address: Romania, Bucharest, Sector-3, municipiul, Theodor Pallady, nr.3, bl. X1, sc.A, et.5, ap.21, 010011, Bucharest, Romania

​

Regardless of the payment method chosen (credit card, PayPal, bank transfer, cash, etc.), the customer, by making any purchase of any amount, automatically accepts these Terms and Conditions. The purchase implies full and unconditional acceptance of the provisions outlined herein, which govern the purchase, use of products, and services offered.

​

We also offer 0% interest installment payments. For more details, contact us at lombardohandpan@gmail.com.

By making a payment using any method, the customer accepts the Terms and Conditions and the Return Policy.

​

​In the case of PayPal payment, all service fees are the responsibility of the customer.
The customer will receive a purchase invoice via email or inside the shipping package.
Discount codes received by the customer through our newsletter or social media are not applicable for orders already placed.

​

For payments in international currency, the correct total amount must be received in Euros. Any currency conversion fees or commissions are the responsibility of the customer.

​

​

Post-Purchase Inquiry Management
To ensure efficient and organized customer service, all inquiries regarding already placed orders, including questions, updates, and clarifications, must be sent exclusively via email to our official address: lombardohandpan@gmail.com. Please refrain from using WhatsApp or other unofficial channels for such communications, as we cannot guarantee a timely response. Our team is available to address your needs with the utmost professionalism through the designated channel.

​​

TUNING

The minimum cost for tuning is €150 net, but the final price may vary depending on the extent of the damage. If the customer has purchased a product with the option "one free tuning," this will only be carried out if the instrument shows no damage caused by external impacts or poor maintenance. The service exclusively covers the manual tuning process and does not include pickup or delivery of the instrument.

 

Delivery Terms

​

All Lombardo Handpans are high-quality professional instruments, handcrafted and not factory-made. For this reason, delivery times can vary, ranging from 2 weeks to an indefinite period. However, we strive to deliver the instruments within the indicated period, in line with production schedules.
 

To optimize the management of our numerous international activities, such as concerts, handpan academies, and workshops, the company's registered office has been moved from Italy to Romania. This allows us to better organize our global operations. As a result, many shipments depart from Romania.
 

Our shipments include careful packaging, which consists of bubble wrap, a cardboard box, and a wooden crate for long-distance shipments.

You can add insurance to the shipment by selecting this option at checkout.
 

Lombardo Handpan is not responsible for any customs duties applied in the destination country.
We collaborate with several couriers, including National Post, DHL, FedEx, UPS, etc. The choice of courier depends on the destination of the order. We reserve the right to choose or change the courier for each shipment. Once the instrument has been shipped, the customer will receive an email or SMS with the tracking code.

If the buyer, after making the purchase (in whole or in part), refuses to receive the product in accordance with these terms, all risks related to the loss of the product will be solely their responsibility. In any case, the amount paid for the order will not be refunded.

In case the package shows signs of damage (crushing, moisture marks, holes, etc.), the buyer must report this to the courier and refuse the package. This report must also be sent to the seller at lombardohandpan@gmail.com, who will investigate and resolve the issue promptly. Damage reports will not be accepted if made after the buyer accepts the package.

From the moment the package is handed over to the courier, Lombardo Handpan is not responsible for any delays, damages, or non-delivery. For greater protection, we recommend insuring the shipment at checkout.

Lombardo Handpan will make every effort to meet the indicated delivery times but is not responsible for any damages resulting from delays caused by the courier or force majeure events, such as strikes or adverse weather conditions. Delays due to incorrect communication of the address by the buyer are not refundable.

 

Our Workshop

​

We have several locations where it is possible to try out our Lombardo Handpans and observe the creation process. The main locations are: Genoa, Rome, Turin (Italy), Bucharest (Romania), Bellinzona (Switzerland), and Boston (USA). It is possible to visit our workshop for consultation or to collect the instrument by appointment only with M° Loris Lombardo.

​

Warranty

Our Lombardo Handpans must be handled with care, and maintenance must be carried out properly as indicated on our website.

​

Any intervention, modification, repair, or handling of the instrument by unauthorized individuals or centers automatically voids the warranty provided by the manufacturer.

Our Handpans are crafted with an exclusive metal formula and a unique tuning technique specifically developed to ensure the quality and uniqueness of the instrument. Interventions carried out by third parties can compromise the structure, tuning, and sound characteristics of the Handpan, causing irreparable damage or alterations that make any form of assistance from us impossible.

 

It is further specified that, in the case of unauthorized interventions, the manufacturer disclaims all responsibility for any damage, alterations, or malfunctions of the instrument and reserves the right to reject requests for assistance, repair, or replacement.

​

This principle is in line with standard regulations on warranty rights and consumer protection, similar to practices in other sectors for customized or high-technology products.

​

Returns and Refunds

​

We strongly believe that you will be delighted with the handpans and accessories you purchase from Lombardo Handpan. This is because we do everything to ensure our instruments are designed and built to meet your expectations. However, we understand that sometimes a product may not be what you expected. In this unlikely case, please review the following terms regarding the return of a product.

​

Standard Return Policy
You have the right to cancel the order, return a product, or withdraw from a service contract for any reason, within the limits of your legal rights. To return a product purchased on www.lombardohandpan.com or withdraw from a service contract, you must inform us of your intent within 14 days from the date you or a person designated by you took physical possession of the product(s), or from the date of entering into the service contract.

If you ordered multiple products in one order, you must inform us of your intent to return them within 14 days from the date you or a designated person took physical possession of the last product in the order.
 

To exercise your rights, simply notify us clearly of your intention to return a product, cancel an order, or terminate a service contract. You can do so by sending an email to lombardohandpan@gmail.com.

Any issues related to sound must be reported within 24 hours of receiving the instrument, by sending an email with a video showing each harmonic and every note. Once we receive the evidence, we will take care of the matter and work on a solution.

In the case of a return, the goods will be shipped by the customer at their own expense.
 

The following product cannot be returned as it represents an exception to the right of withdrawal:

1. handpan (Art. 59 – Consumer Code, Legislative Decree 6 September 2005, n. 206, point (C): “the supply of goods made to measure or clearly personalized”).